Showing posts with label NetSuite. Show all posts
Showing posts with label NetSuite. Show all posts

Tuesday, November 18, 2008

No Money in Saas?

SaaS stands for Software as a service as is fast rising in popularity over the internet. As the name suggest, Saas software is not sold, meaning that customers will no buy the software or own it for free but they pay for using it. A Saas software is hosted and operated over the internet will the customers will avail of the services through an API accessible over the Web and often written using Web Services or REST

But when Oracle CEO Larry Ellison implied: "Where’s the big money in SaaS?" he caused quite a stir the ERP industry where it is in tight competition with SAP. Ellison remarked that Saas and the small to mid sized markets are very interesting for ERP vendors but not terribly profitable. And as many understood it, it was a word dismissing SAP’s Business ByDesign.

But the real puzzling thing was that Ellison owns NetSuite which is a SaaS ERP provider. Yes, when Ellison remarked about where the big money is SaaS it, he was talking about Oracle and for it to go down-market with an on-demand would mean having less profit compared to Oracle's current business model. But then if he was thinking that there was less money in SaaS ERP, then why is he owning Netsuite still?

The answer, as it was obvious to many, lies in the Oracle strategy. Oracle will not be trying to do a SAP. Ellison's move is having to let SAP figure SaaS out and it SAP become successful, Ellision would buy Netsuite for himself. In other words, if Oracle will buy Netsuite when at the right time. Sounds confusing? Yes, it does as Ellison would really be basically buying his own venture but will done with independent committee when the time comes.

Ellison's long take on the difference between Oracle and SAP strategies is:
"What I’d like to highlight here is the radically different strategies of the two companies for growth. Our strategy for growth is to find a way to add more value to the same customers we already serve, which are the large end of the mid-market and large companies. What we’re doing here is moving beyond ERP to industry specific software. So in the telecommunications industry that would be billing systems and network provisioning systems and network inventory systems; core applications to run their business, to run telco, core applications to run a bank, core applications to run a retail chain of stores. core applications to run a utility. That’s our focus, and that allows us to leverage the existing relationships that we have because we already sell databases to these companies, we sell middleware to these companies. We sell ERP and CRM to these companies, and now we want to sell this industry-specific software.

It’s very different than SAP’s strategy which is to go after small companies; small companies with their new Business ByDesign, formerly known as A1S product. Now, we see the problem in that because we’ve looked at going down market. We’ve looked very closely at it, and we think it’s very hard to make money because there is no synergy. To go down market you need a new product and new product development teams. You spend a lot of money developing a whole new product for the low end. But you also need an all new sales force because we don’t call on those customers. We don’t call on small businesses, and it’s very expensive to call on small businesses. It’s very expensive to do ERP implementations in small businesses. The cost of sales is high. The cost of implementation is high. There are virtually no synergies in sales, marketing, and product development and support."

Well, there is afterall money in SaaS. Everything is just a matter of strategy.

Friday, October 24, 2008

IPhone and ERP

If I may ask, what is the common thing beween and iPhone and an enterprise resource planning software?

Of course we know the iPhone to be an ultra fashionable device with multimedia and Internet-enabled quad-band GSM EDGE-supported mobile phone developed and marketed by Apply and many young people are going gaga over it…blah blah.

But an iPhone for an ERP? Sounds like a far fetched idea! But then again, with information technology, there is disparity which cannot be merged together. If oil and water were digital stuff, definitely, there would be an easy method to get them together the IT way.

A couple of weeks ago, Netsuite, a business solutions / ERP vendor, introduced a mobile application access interface that it calls SuitePhone. The SuitePhone can allows users of the iPhone a link up to information which stored in the latest version of Netsuite's software, the NetSuite 2007.

The synchronization offered SuitePhone takes advantage of the many functionalities available with the iPhone.

According to Malin Huffman, senior manager of product management at NetSuite:
"Traditionally in a mobile environment business applications provide a scope of functionality that is limited—typically customer relationship management or access to the back office, but it's a defined set of capabilities. With iPhone, all of NetSuite's CRM, all of enterprise resource planning is available—even the ability to manage e-commerce activities."

Netsuite has been a provider of integrated on-demand CRM and ERP and has been on-going in its deepening support for Apple's Safari browser as well as intensifying its use of AJAX technology. And this all makes sense: AJAX as open standard and Safari as Apple's browser can surely optimize and expose the many features of the iPhone!

Developments like this are just exciting and for sure many businessmen are enthused about accessing enterprise while being in remote places with only their phones. Well, there is the laptop but that is different thing. A laptop is heavier and bulkier and needs an internet service provider. With the iPhone, there is nothing to add except the SuitePhone software. Enterprise data consumer from CEO down to admin staff can remotely access financial data functionalities such as invoicing, accounts
receivable and payroll.

As of the moment, there are still certain limitations. This is of course a natural thing since the technology is still new. As Huffman said: "There are things like printing that just aren't supported yet. This is really about accessing information in NetSuite and entering new information. We're expecting people to check dashboards or run an income statement. We don't really think people are going to spend 8 hours a day on the iPhone".

For sure this software and the Netsuite – iPhone partnership, like all other things in information technology, will evolve fast. For now, I want to imagine myself listening to my favorite music or watching my favorite video on my iPhonewhile on a remote island. And while doing all that, I can still get my financial alerts. Wow, the beauty of being a mobile worker!